Overview of Backfill Billing
Billing during backfill operations is calculated at a rate of $0.03 per unique customer profile identified within the selected time frame. This ensures that charges are based on distinct customer identities rather than the raw count of orders processed. For example, if a single customer places multiple orders during the backfill period, they are counted as one unique profile and charged only once.
Note: This is only for customers on our Pro plan. For Enterprise plan pricing please reach out to your CSM for information.
Criteria for Unique Customer Identification
A customer is considered unique and included in billing if:
They place an order during the backfill period.
Their profile is new to OuterSignal within the selected time frame.
Customers who do not place any orders during the backfill period are not included or charged. Additionally, customers with orders before the backfill period but who place an order during the selected time frame are counted as unique for that window.
Explanation of Charges for Returning Customers
Returning customers who place multiple orders within the backfill period are charged only once. The $0.03 charge applies to each unique customer profile, regardless of the number of orders they place. This ensures that repeated orders from the same customer do not incur additional charges.
Examples of Billing Scenarios
Scenario 1: A customer places three orders during the backfill period. They are counted as one unique profile and charged $0.03.
Scenario 2: A customer who placed orders before the backfill period places another order during the backfill period. They are counted as unique for the backfill period and charged $0.03.
Scenario 3: A customer who has not placed any orders during the backfill period is not included in billing.
By focusing on unique customer profiles, OuterSignal ensures a fair and transparent billing process during backfill operations.