OuterSignal's refund policy varies by charge type:
Monthly Platform Fees:
No refunds on monthly platform fees once the billing period has started
If you cancel mid-month, you retain access through the end of the paid period (no proration)
Exception: If there's a billing error or technical issue that prevented service access, contact support for a review
Per-Customer Search Fees:
No refunds on search fees for customers that were successfully processed
If a data quality issue occurs (match errors, system failures), contact support for a case-by-case review
Historical Data Pulls:
Refunds may be considered if processing fails or results are significantly below expected output
Must be requested within 7 days of completion
Evaluated on a case-by-case basis by our support team