Yes. OuterSignal operates on month-to-month contracts with no long-term commitment. You can cancel your subscription at any time without penalty or cancellation fees.
Cancellation Process:
Submit cancellation request through your account dashboard or contact support
Your subscription will remain active through the end of your current billing period
You'll retain access to your dashboard and data until the end of the paid period
No further charges will be processed after your current billing cycle ends
What Happens After Cancellation:
Data Retention: Your enriched customer data remains in our system for 90 days after cancellation in case you choose to reactivate
Complete Deletion: After 90 days, all your data is deleted from our systems (unless legally required to retain)
Reactivation: If you return within 90 days, your previous data can be restored; after 90 days, you'll start fresh
Important Notes:
Monthly platform fees are non-refundable for the current billing period
Enterprise plans may have different billing cycles and cancellation policies
Per-customer search fees for customers already processed are non-refundable
We do not prorate monthly fees if you cancel mid-cycle (you retain access through the end of the paid period)
Any historical data pulls in progress at cancellation will be completed and charged